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Warranty and Repair

Hilleberg the Tentmaker prides itself on making products with the highest quality materials and workmanship. We offer a comprehensive warranty against material and manufacturing defects. Since laws and regulations sometimes differ, warranty coverage may vary from country to country. For the specific details of our warranty in your region or country, please contact your dealer or the appropriate Hilleberg office.

Please note: Our warranty does not cover damages from ordinary wear and tear, the effects of UV exposure, accidents, inappropriate use or handling, or damages resulting from the user’s failure to care properly for the product. For any repairs not covered by the warranty, we will charge a reasonable rate.

To provide the best possible service to our customers we have a number of service partners around europe that helps us with repairs and other services. Both for hygene reasons and for the protection of our repair equipment, tents sent to us for repair work must be clean and dry. We reserve the right to return dirty tents without effecting any repairs.

SWEDEN

Hilleberg the Tentmaker

Hilleberg the Tentmaker
Click here for instructions on how to send us your tent.

Contact:

Phone: +46 63 57 15 57

tentmaker@hilleberg.se

We will close our service department during weeks 28-32 for vacation.
Please send in your return at latest week 24 if you want us to handle the case before the vacation.
Customer service will be available as always during normal office hours.
We kindly ask you to wait with sending us returns and service claims until week 32.

 

GERMANY

OUTDOOR SERVICE TEAM

OUTDOOR SERVICE TEAM
A. STECHER & B. PRASSE GBR
AM DORFANGER 20
D-16515 ORANIENBURG

 

Contact:

Phone: +49 (0) 30 / 992 720 86
Fax: +49 (0) 30 / 936 636 44

info@outdoor-service.com
www.outdoor-service.com

 

SWITZERLAND

TRANSA REPARATUR CENTER

Egon Baer
Bahnhofstrasse 22
9242 Oberuzwil
Switzerland

Contact:

egon.baer@transa.ch

 

UNITED KINGDOM

SCOTTISH MOUNTAIN GEAR LIMITED

Newhailes Road
Unit 19 Fisherrow Industrial Estate
EH21 6RU Musselburgh
Scotland

Contact:

info@scottishmountaingear.com
Phone: +44 131 653 1310

 

FINLAND

LAATUTELTTA KY VILKMAN

Konalantie 5
00370 HELSINKI
Finland

Contact:

http://www.teltta.net
Phone: +358 (0) 9 / 55 17 09

Cell phone: +358 (0) 400 / 455 718

 

NORWAY

SÖMHUSET

Granåsen 18
1362 Hosle

Norge

 

 

Contact:

Phone: +47 91512503/67141400

ERIK ENGH SALMAKERVERKSTE

Sörkedalsveien 179

0754 Oslo

Norge

Contakt:

ja-engh2@online.no

Phone: 22505486