Loading
Checkout
Cart
Order Total:
-
top

Terms of Service

Disclaimer

We’re sorry! At the moment you can’t order from our webshop outside of Sweden. Please find your local retailer here.

If you’re outside of Europe, please contact our US office (http://us.hilleberg.com/).

If you’ve got any questions, please send us an email at tentmaker@hilleberg.se or give us a call +46(0)63571550.

Thank you for choosing Hilleberg!

Terms and conditions (for shopping in Sweden)

Consumerism

Hilleberg the Tentmaker AB (VAT no. 556538-1885) are, by law, following the conditions of Lag om distansavtal och avtal utanför affärslokaler (SFS 2005:59), Konsumentköpslagen (SFS 1990:932) and Personuppgiftslagen (SFS 1998:204) for all the sales through www.hilleberg.com.

Contract of sale

After completing your purchase, you as a consumer and Hilleberg the Tentmaker AB, have entered into a sales contract where these general terms apply.

Order confirmation

When the order is completed, an order confirmation will be sent to your e-mail address. The order confirmation is your receipt and guarantee that the order is registered and processed. This is why it is important that you enter a correct e-mail address.

Prices and Fees

All the prices at www.hilleberg.com include tax. If the package is not picked up, there will be a 200SEK fee for the return shipping back to Hilleberg the Tentmaker AB.

Contract with minors

Hilleberg the Tentmaker AB can only enter into a sales contract with adults (18 years and older).

Delivery

Orders are normally sent within 1-3 working days. We will confirm orders containing products not in stock with an estimated delivery week. Any items in our order that are in stock will be shipped immediately.

From time to time there might be information on the website that is outdated, contains errors or inaccuracies.

We can not guarantee that all the items ordered are in stock.

If we find a error that will affect your purchase, customer service will contact you and you are always able to cancel the sale.

All deliveries in Sweden will be sent with Posten (Swedish Postal Service). Posten Mypack Collect for deliveries to post office or Posten business package Postnord Parcel for deliveries to companies.

Shipping charges are listed in the checkout.

Free shipping for orders that have a larger order value than 300 SEK.

Some lighter and smaller deliveries can be sent by Posten Varubrev instead MyPack Collect.

Undeliverable packages

If you have not picked up your package within 14 days, it will be sent back to us. A 200SEK return shipping charge will be charged to you.

Return Policy

You as a customer have 14 days, by law, to cancel your sale if you are not happy with your purchase. Please contact tentmaker@hilleberg.se before returning the goods. If returning the goods, make sure to pack the goods securely, in their original package. The products must not have been used. The tents (and other products) cannot have been pitched outdoors. If you have already paid for the products, you will get the money back on the account you wish within 14 days after the return shipment is received by Hilleberg. Click here for our return form. If you have any questions, please send us an e-mail at tentmaker@hilleberg.se or give us a call +46 (0)63 57 15 50.

Warranty

If you have discovered any material defects on your tent, we will take care of it and repair or replace it without any cost. We are following Konsumentköpslagen and Reklamationsrätten that includes original defects and not wear damage. Please contact us at tentmaker@hilleberg.se or +46 (0)63 57 15 50 and we will help you. We will always cover any shipping charges that occur due to the warranty. If there is any dispute we will follow ARN (Allmänna reklamationsnämnden). Read more about ARN here.

Shipping damages

If your products have been damaged during shipping, please contact us as soon as possible. Shipping damages should be reported within a reasonable time of the discovery of the damage.

Safe Shopping

All the credit card payments are handled through DIBS payment service (www.dibs.se) and Svenska Handelsbanken. In addition, we also use a 3D Secure system on our credit card payments for extra security. Once you have placed your order and completed payment, we will deduct the amount from your card account.

DIBS Payment Service is the leading internet payment services supplier in Scandinavia and is PCI-DSS-certified by the credit card industry (for example Mastercard and VISA) for handling online payments at the highest security level.

When paying with your credit card you will be transferred to a secure webpage with SSL-certificate at DIBS Payment Service where you can safely enter your credit card information and make the payment. Hilleberg.com will never handle or store your credit card information.

PCI-DSS stands for Payment Card Industry Data Security Standard and is a comprehensive program that aims to increase the data security for all parties who are storing, working with the processes or transferring credit card data according to the credit card industry’s stricter requirements.

You can find more information about DIBS at www.dibs.se.

Force Majeure

In case of emergencies that are outside of Hilleberg the Tentmaker AB’s reasonable control – if, for instance, there are changes in the law, official actions, strikes, blockades, sabotage, war, terrorism, fire, flooding, natural disasters or something similar – Hilleberg the Tentmaker AB’s obligation to complete the contract of sale will be postponed as long as the circumstances prevail.

Customer Satisfaction

We want you to love our products as much as we do. If you have any questions on your tent, how to take care of it, how it functions or anything else, and you are not able to find enough information on our website, please contact us at tentmaker@hilleberg.se or +46 (0)63 57 15 50.

Thank you for choosing Hilleberg!

Hilleberg the Tentmaker AB

Önevägen 34

832 51 Frösön

Privacy Policy

At Hilleberg we respect your privacy. While we do collect some information from you in the normal course of business, we do not sell this information and only share it with our service providers as needed to provide you with the service you requested. We use Google Analytics to track basic information such as page views, unique visitor count, etc. All information collected by Google is anonymous and cannot be used to identify specific users. To opt out of Google analytics tracking on our website, and on all websites that use Google Analytics, install Google's Opt Out browser extension here: tools.google.com/dlpage/gaoptout